FAQs

Here you can see a list of our most Frequently Asked Questions organised by category. If your question is not listed, please feel free to submit a question via our contact form or call us on: 01495 832111

Our policy is 5 full working days to process a loan application request and provide an update.

Please wait until the following Monday at the earliest for an update.

Please wait until the same day the following week (e.g., if you applied on a Tuesday, wait until the following Tuesday).

Yes, you can also reach out to us via email or through our Social Media channels. We will get back to you during our Member Service Opening Hours.