14 September 2026
Strengthening debt support together with the updated MaPS Toolkit
At Gateway Credit Union, we're dedicated to supporting our members through every financial season. That is why we are excited to share the Money and Pensions Service’s (MaPS) newly refreshed Supportive Debt Recovery Toolkit.
Designed for creditors, advice agencies, and support organisations, this updated resource strengthens cross-sector collaboration to deliver better, more compassionate outcomes for individuals navigating financial hardship.
What’s New in the Refreshed Toolkit?
The updated framework addresses key shifts in the debt recovery landscape over the past five years—incorporating essential standards like Consumer Duty, Breathing Space protections, modern collection technologies, and a deeper focus on economic abuse and vulnerability.
Key Highlights of the Guidance
Streamlined Referrals: Clear pathways to connect individuals directly with free, confidential debt advice.
Fair Repayment Principles: Practical strategies to embed realistic, sustainable ability-to-pay assessments.
Seamless Partner Communication: Simplified methods for creditors to engage directly with debt advisers.
Specialized Interventions: Tailored approaches to protect and assist vulnerable customers.
In today's economic climate, strong partnerships between financial institutions and advice providers are essential to keeping our community resilient.
