Why Your Next Career Step Should Be with Gateway Credit Union

We all know the feeling of looking for a new job. You want a role that offers security and a decent wage, but you also want to feel like your work matters. If you’re nodding your head, we have an exciting opportunity that puts community, collaboration, and exceptional service at its heart.

We're currently seeking a dedicated and enthusiastic Member Services Officer to join our team at our Head Office in Pontypool.

You Are the Face of Our Mission

At Gateway Credit Union, we are fundamentally different from high-street banks. We are a not-for-profit financial cooperative, meaning our members own us. This structure dictates everything we do, placing people over profit and driving our commitment to community and inclusion.

As a Member Services Officer, you won't just be processing transactions; you will be the heart of our member experience. This is a front-line role where you directly contribute to the financial well-being and peace of mind of your friends and neighbours.

What this means for you:

• You'll provide outstanding service across all channels—phone, email, face-to-face, and post.

• You'll handle front-line enquiries and process transactions with meticulous attention to detail.

• Every interaction you have supports our mission to offer fair and ethical savings and loan products to our community in South East Wales.

The Gateway Difference: A Collaborative Culture

We are a small, collaborative team in Pontypool, which means you won't get lost in a corporate hierarchy. You'll be a vital part of our daily success, contributing positively to an environment where everyone is valued.

We are looking for someone who is:

• Self-motivated and ready to use their own initiative.

• Passionate about maintaining excellent attention to detail.

• Confident in using digital tools and systems.

• Comfortable working with members from diverse backgrounds and perspectives.

We are committed to helping you grow. You will have access to ongoing training and development to ensure you maintain high standards of personal and professional growth throughout your career with us.

A Rewarding Role with Real Value

We believe in supporting our team the same way we support our members. The role of Member Services Officer offers:

• A Fair Wage: The salary for this role is £12.60 per hour, adhering to the Real Living Wage.

• True Purpose: Know that your work helps the local community thrive by promoting savings and affordable credit, fighting against high-interest lenders.

• Variety: You'll handle a dynamic range of responsibilities, from accurate data entry to assisting with financial transactions.

If you are ready to build a rewarding career where your skills in service and organisation directly contribute to a purpose-driven organisation, then we want to hear from you.

Ready to be the heart of the Gateway Credit Union team?

🔗 View the full job details and apply via Indeed below