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 Debt Recovery Officer - Gateway and Newport Credit Unions

Full or Part Time, £18,000-£20,000 per annum (or pro rata if part time) 

Sometimes Credit Union members stop making loan repayments and fail to respond to calls and letters. The role of the Debt Recovery Officer is to visit them and make an appropriate arrangement to pay, taking into account their circumstances, and to pursue formal recovery options if an agreement cannot be reached.   

You will cover a wide geographical area, with a high degree of flexibility. Working closely with the credit controllers in both credit unions, you will be highly organised and plan your time to be as effective as possible. A full driving license, business use insurance and use of a car are therefore essential.

To apply, please print off, complete and return this application form. Paper forms are available from our offices on request.   Please read the Job Description before applying

For an informal discussion about the role, please call Sara Burch on 01495 742500. 

Closing date 22nd March,  Interviews on 30th March 2020. 

Please note that due to the Coronavirus outbreak we are unable to interview as planned and will be contacting the shortlisted applicants


Voluntary roles

Board members

The Board are looking to recruit new members who can bring business, finance, marketing or HR experience and can support our development. We would like the Board to be more diverse so women and people of working age are particularly invited to apply. The Board meet once a month on a Thursday evening in Pontypool and most Board members are actively involved in an aspect of our work. 

Customer Service Volunteers

If you enjoy a busy office and talking to people this might suit you. Our Customer Service volunteers take cash and record transactions, help members with forms and answer the phone. As always, full training is given. We are looking for new volunteers in Pontypool, Abergavenny, Chepstow and Cwmbran.  

Admin Volunteers

There's a form for everything, and always a task to do, whether it's data entry, scanning, filing or simply stuffing envelopes and membership packs.  Let us know what time you can offer and we'll find you a role.

Internal Audit

The eyes and ears of the membership, our amazing Internal Audit volunteers check that everything is done properly. If you have a love of detail and procedure, this role may suit you.   

Credit Committee

The Credit Committee are responsible for our lending, setting policy and procedure and driving improvements in member service while ensuring that we lend responsibly and carefully. If you have lending experience or a background in personal finance we'd particularly like to hear from you.    


To apply, please call or email us


Gateway Credit Union 21, Commercial Street Pontypool NP4 6JQ Telephone 01495 832111
Authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority 214010

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