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t: 01495 742500    


Our Offices

In addition to our Head Office we have a branch office in Abergavenny shared with Abergavenny CAB, a branch in Cwmbran Library and a branch office in Bulwark, Chepstow. We also operate community collection points throughout Torfaen and Monmouthshire.

Our friendly staff and volunteers can accept share deposits and loan repayments, enrol new members, assist you with loan applications and answer any questions you may have.

For all offices, please call 01495 742500. Our phones are currently open 9.30am-2pm on Mondays, Tuesdays and Wednesdays, 10.30-2pm on Thursdays and 9.30-12.15 on Fridays.  

Please note, during the Coronavirus outbreak all the offices are closed to customers. We are open for phone, email and online services only. 



Pontypool - Head Office

21 Commercial Street
Pontypool NP4 6JQ

Mondays 9.30am - 4.30pm

Tuesdays 9.30am-4.30pm

Wednesdays 9.30am-4.30pm

Thursdays 10.30am-4.30pm

Fridays 9.30am-12.15pm

tel: 01495 742500   


Trevethin-Cold Barn Farm Community Centre

Thursdays 9am-12 noon 


Cwmbran -Cwmbran Library, Gwent Square

Mondays 9.30am -4.30pm

Tuesdays 9.30am-4.30pm

Thursdays 11.00am-4.30pm

Friday 9.30am-12.15pm  


 Cwmbran - Fairwater

Threepenny Bit Community Centre



NP44 4SX

Mon 10 - 1pm

01633 869227  



Cwmbran -Llanyrafon

Llanyrafon Church

Llanyrafon Way

NP44 8HN

Wednesdays 9.30am - 11.30am

tel: 01633 870695    


Abergavenny Office
Gateway/Abergavenny Citizens Advice

19a/b Cross Street


Tel: 01873 858938

Tuesdays 10am-3pm, Fridays 10am-3pm.




Chepstow Office

50A Bulwark Road



NP16 5JN

01291 409582

Tuesdays, Thursdays 10am-4pm  


Wyesham (Monmouth)

Old Woodland Stores

82 Woodland View,



NP25 3LB

Tuesdays 9-11am 

Closed 24th, 31st Dec. 






Ponty shopfront

Gateway Credit Union 21, Commercial Street Pontypool NP4 6JQ Telephone (01495) 742500
Authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority 214010

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