Thank you to everyone who responded to our member survey in May. What members told us was that they are happy to do most of their Credit Union business by phone, email, post and online, but that they want to be able to come in and talk face-to-face when they need to, and to deposit cash on occasion.
We are therefore putting plans in place to reopen for cash deposits and face to face enquiries where we can do so safely, starting with our Pontypool office from 6th July, Monday to Friday 10am to 12 noon. We will only be able to let one member in at a time, so we're asking members only to come in person when they need to, and to leave the family at home.
We have also changed our phone opening hours. Members can call us between 9.30 and 2pm, although staff will continue to email and call members outside these hours.
You also told us that you wanted more support with money management, and we've been training up to deliver this.
We're looking forward to welcoming our volunteers back into the office too, with strict social distancing and hygiene in place to keep everyone safe.